Revival Wood Collection™

Factory Finished Doors:

2 Year Limited Warranty

Raynor warrants the quality of workmanship and materials of our doors for a period of two years from the date of shipping to the original purchaser only, provided that an approved Sansin finish has been factory applied to the door prior to shipping and/or prior to being exposed to the elements and that all guidelines listed below are strictly adhered to:

• Doors must be used for their intended use as quoted & ordered.
• Doors must not be modified in any way without prior written consent from Raynor.
• Doors must be maintained in accordance with Raynor’s maintenance guidelines.
• Fading or discoloration of the finish is not warranted and cannot be controlled due to the nature of wood and exposure to the elements.

Unfinished Doors:

1 Year Limited Warranty

Raynor warrants the quality of workmanship and materials of our doors for a period of one year from the date of delivery/pick-up to the original purchaser only, provided that all guidelines listed below are strictly adhered to:

• Doors must be used for their intended use as quoted & ordered.
• Doors must not be modified in any way without prior written consent from Raynor.
• Unfinished doors must be stored in a climate-controlled environment prior to finishing to protect the wood from moisture and humidity.
• Doors must receive an appropriate finish prior to installation in accordance with Raynor’s field finishing guidelines.
• Doors must be maintained in accordance with Raynor’s maintenance guidelines.

These warranties expressly exclude any shipping & labor costs associated with the removal, temporary closing of openings, installation or replacement of doors.

Warranty Coverage Exclusions:

These warranties do not apply to any product failure or defects caused by any of the following:

• Door installation / improper installation
• Improper use or abuse
• Improper handling or storage
• Vandalism / accidents
• Failure to regularly clean and inspect door
• Failure to provide reasonable and necessary maintenance as per Raynor’s maintenance guidelines
• Inappropriate exposure to the elements
• Exposure to coastal weather conditions
• Acts of God
• Normal wear & tear
• Use of pressure washer for cleaning the door
• Use of inappropriate cleaners or chemicals
• Normal & natural fading or discoloration from usage, age or UV exposure.
• Door modifications / alterations
• Any attempt to repair a warranty issue prior to contacting Raynor
• Weather Strip / Weather Seal / Bottom Astragal
• Foreign Substances
• Issues arising from the use of non-approved finishes
• Doors that are installed with no finish applied
• Factory Finishes containing less than 3oz of pigment per gallon

Windows:

1 Year Limited Warranty

Raynor warrants defects, failure, and discoloration of windows for a period of one year from the date of delivery to the original purchaser only. The warranty does not include glass breakage and/or damage caused by misuse, abuse, accidents, abrasive cleaners, inappropriate exposure to the elements, improper installation, acts of God, and normal wear and tear.

This warranty expressly excludes any shipping & labor costs associated with the removal, installation, or replacement of windows.

Hardware and Springs:

Single Family Residential:

EnduraCote™ Hardware: Raynor® warrants all hardware and spring components against defects in material and workmanship for as long as the original purchaser owns the home.

Warranty Details:

Any warranty defects will be inspected, repaired or replaced solely at the discretion of Raynor.

Tolerances for material and dimensional instability issues:

• Cracks / Checks – 7” or longer, anything less than this is considered to be minor.
• Shrinkage – 3/16” or greater, anything less than this is considered to be minor.
• Warping / Curling – 3/16” or greater, anything less than this is considered to be minor.

Any warranty claim must be submitted in writing to Raynor within thirty (30) days of discovery. Warranty claims must be made within the warranty period. In the event of a warranty claim, the customer will be required to complete the warranty claim questionnaire.

Register Your Warranty

Your registration enforces your warranty coverage and will keep you up to date on product information and offers. Register your Raynor Revival Wood Collection warranty here.